Refund policy

Welcome to TARINA BOUTIQUE! We take pride in ensuring the highest quality and satisfaction for our customers. This Return and Refund Policy outlines the terms and conditions under which you may return or exchange products purchased from our website.

1. General Policy

TARINA BOUTIQUE strives to provide you with the best products and services. However, if you are unsatisfied with your purchase, we are here to help. Please read the following guidelines for returns and refunds.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags and labels intact.
  • You have the receipt or proof of purchase.

3. Return Process

  1. Contact Customer Care:
    • Call us at 7003482424 or
    • WhatsApp us at 9830950020.
  2. Request a Return Authorization: Provide your order number, reason for return, and photos of the item if possible.
  3. Pack the Item: Ensure the item is securely packed in its original packaging.
  4. Ship the Item: Send the item to the following address:
    TARINA BOUTIQUE B7/30(s) P.O. – KALYANI District – NADIA WEST BENGAL PIN – 741235

4. Timeframe for Returns

You have 15 calendar days from the date you received the item to initiate a return.

5. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

  • Processing Time: Refunds will be credited within 7-10 business days from the date we receive the returned item.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at 7003482424 or WhatsApp us at 9830950020. Follow the same steps outlined in the Return Process section.

7. Non-Returnable Items

Certain items are non-returnable. These include:

  • Custom-made sarees
  • Sarees that have been altered or tailored
  • Items marked as final sale

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 7003482424 or WhatsApp us at 9830950020 with your order number and photos of the damaged or defective product. We will arrange for a replacement or refund as soon as possible.

9. Contact Information

For any questions or concerns about our Return and Refund Policy, please contact us:

  • Customer Care No: 7003482424
  • WhatsApp No: 9830950020
  • Address: TARINA BOUTIQUE - B7/30(S)P.O. – KALYANI District – NADIA WEST BENGAL PIN – 741235